NOT VERY PROFESSIONAL

I RECENTLY MADE A PURCHASE FROM TAKEALOT. I HAVE ALWAYS HAD GOOD SERVICE AND PROMPT BUT THIS TIME IS DIFFERENT. THE HIKVISION DVR WAS SENT IN AN OPEN BOX, THE DISTILLED WATER IS THREE-QUARTERS FULL I CAN SEND IT BACK BUT WILL HAVE TO WAIT TO HAVE IT REPLACED.I CAN NOT GET ANYONE TO TALK TO I WILL ONLY ACCEPT AN EXCHANGE. FOR THE PRODUCTS.I DON'T EVEN NO IF THE DVR IS COMPLETE AS IT WAS NOT IN A CLOSED BOX.