Not treated fairly

Good day

We bought 70 inch samsung tv from takealot in 2020 December so it started to give problems last year December whereby it would switch on and off until we logged a call with takealot to come and collect the tv.

Takealot return team came for the first time and they did not collect the tv because we did not have the box available so we phoned takealot agent and we were advised to buy bubblewrap to wrap the TV, My partner went to 2 stores she couldn't get the wrap instore we phoned again and we suggested that they must get their technician to come to us and fix the TV, They advised that is not how things work on their side so we must make a plan to wrap the tv which we ended up doing because we desperately wanted the tv fixed as soon as possible.

So they came and they checked the tv for any possible physical damages and there was no damages so they collected the TV, the tv went to their warehouse and each we would phone for feedback requesting this issue to be actioned but we never received any joy at all.

They only told us later on that they will send the tv back to us and the technician from the supplier will come in the house to fix it, we did not agree to that at first because why would they take it and return it in the same condition. Our question was why did they take it in the first place, they failed to admit that communication with the supplier failed on their side and now we have to suffer because of them, it's been 3 months now without the tv.

We ended up agreeing that they send the tv and we will wait for the Samsung technician to come and have a look at the tv from home, unfortunately the tv was delivered in a wrong address so they had to track the tv back to their warehouse and now when we call they always say the tv is in the warehouse, and they still do not know what is wrong with it.

We made a decision that is either they give us money back or they replace the tv because we will not accept the tv unfixed as consumers i would like to believe that we have right to be treated fairly especially with something like this.

May we please get assisted with this matter because it does not look like takealot want to help us, is been too long and we've lost hope in them. Even now we had not phoned them in a week and they are also quite on their side, they are just waiting for us to call them so they can tell us the same thing, that they are also waiting for feedback from supplier.