1 reviews | Active since Jun 2012
NOT SUPPLYING ITEM ADVERTISED FOR
I placed an order with Takealot for a pair of Pink Swarovski 6mm stud earrings. Under the description/product info it was advertised that it is a 2 PIECE jewellry set. Upon arrival of my item I noticed that only the pair of earrings where sent and not the necklace that comes with the earrings. The Blue Swarovski earrings was also advertised as a 2 piece jewellry set with the earrings and necklace included. To my knowledge 2 pieces mean 2 separate items ie the earrings and the necklace. I contacted the call centre and spoke to the agent by the name of Akeeda Gelant to inform her I have not received the necklace with the earrings. I got an email saying that nothing can be done and sorry for the inconvenience. What the hell is this? The product info has now been changed after I made the complaint and this is being very ********* on the part of Takealot. When I placed my order it was for a 2 PIECE JEWELLRY SET not just for earrings. I want the necklace. STOP BEING CHEATS TAKEALOT. When I ordered the item it was 2 piece and now all of a sudden the description has changed. I have been a client with you since 2011. Very disappointed and I would not recommend Takealot to anyone at all now.
We are terribly sorry that the product you purchased was incorrectly described on our website. We take full responsibility for this mishap and we have taken steps to rectify this matter.
We have tried to get in touch with you, but we were unable to reach you. We have sent you an email in the meantime.
The concern you have raised regarding the change of description on the website has been noted. We have rectified the description on our website to match the product we have in stock.
We will address this matter with the relevant partied to insure that issues like these do not repeat itself in the future.
Regards
Takealot.com
We are terribly sorry that the product you purchased was incorrectly described on our website. We take full responsibility for this mishap and we have taken steps to rectify this matter.
We have tried to get in touch with you, but we were unable to reach you. We have sent you an email in the meantime.
The concern you have raised regarding the change of description on the website has been noted. We have rectified the description on our website to match the product we have in stock.
We will address this matter with the relevant partied to insure that issues like these do not repeat itself in the future.
Regards
Takealot.com
