Not so eager on Credit Collections... AT ALL!

Hi TakeAlot. I love you guys and order almost monthly from you if you look at my customer history. What I am currently experiencing from TakeAlot is so not what I am used to since the time you were still Take2 selling only DVDs. I ordered a pair of wireless earphones in November 2015, when it went defective the very next month and was exchanged on 27 December 2015. Again the second pair went defective with the same problem in March this year. I have logged a return whereby I received a call and sms from the courier company confirming collection, thereafter no call or collection. I received an email shortly thereafter stating collection cancelled as they apparently could not get hold of me (although there is someone available at home daily). I again logged a return, again cancelled. Done this for a third time, again cancelled. You know the best part is I received two deliveries from you during this period. Funny how you are eager to deliver, but not so keen on credit collections. Guess the public must think twice before buying items that may become defective from you, as TakeAlot do not collect and credit easily.