NOT RELIABLE

I am writing to express my frustration and disappointment regarding an issue with an order I placed through your online store.

After receiving a notification that my items were ready for collection at the Tygervalley pickup point, I arrived to find that some items were missing. I was informed that your team would investigate and contact me with an update. However, no one reached out.

On Friday, December 6th, I made a second trip to the pickup point, only to be told that the items could not be found and that a request would be made to have them delivered again. Unfortunately, the items were intended for an event this past weekend, so I requested a cancellation as they are no longer needed.

It is deeply disappointing that I had to use my own money to travel twice, only to be informed that my items are missing. This experience has been highly unprofessional, and I am seeking a resolution as soon as possible.

I kindly request that you address this issue immediately. I expect a refund for the missing items and compensation for the inconvenience caused. If this matter is not resolved promptly, I will have no choice but to escalate it further.

Thank you for your attention to this matter. I look forward to your response.

Azola Mgquba