DC
Danie C
1 reviews | Active since Oct 2009
04 Dec 2015, 12:00
Not notifying me that delivery is late
If i place an order and one of the items (That showed available when i ordered) is now out of stock inform me and deliver the rest of the delivery. Or at least check with me.<br> <br> I am waiting for Nappies, so now I must incur extra expenses to go and buy more Nappies because your communications are not up to industry standards.<br> <br> After I phone you and ask you to please deliver it to me ASAP the best you can do is in another 3/4 days. That is after it is one day late already.<br> <br> This is not acceptable. <br> <br>
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takealot.com's replyOfficial
04 Dec 2015, 13:25Hello DanieCla,
We should have contacted you prior to the promised delivery date to inform you about the supplier delay with the one item in your order. Had this been done we could have split the order sooner and deliver the available items in time. We're sorry for the poor communication and for the inconvenience this has caused. Our team has not been able to reach you on the contact number provided and will try again a bit later to address this matter further. In the meantime they've sent a request to the relevant department to prioritise this delivery.
Kind regards,
takealot.com
We should have contacted you prior to the promised delivery date to inform you about the supplier delay with the one item in your order. Had this been done we could have split the order sooner and deliver the available items in time. We're sorry for the poor communication and for the inconvenience this has caused. Our team has not been able to reach you on the contact number provided and will try again a bit later to address this matter further. In the meantime they've sent a request to the relevant department to prioritise this delivery.
Kind regards,
takealot.com
takealot.com's reply04 Dec 2015, 13:25
Official
Hello DanieCla,
We should have contacted you prior to the promised delivery date to inform you about the supplier delay with the one item in your order. Had this been done we could have split the order sooner and deliver the available items in time. We're sorry for the poor communication and for the inconvenience this has caused. Our team has not been able to reach you on the contact number provided and will try again a bit later to address this matter further. In the meantime they've sent a request to the relevant department to prioritise this delivery.
Kind regards,
takealot.com
We should have contacted you prior to the promised delivery date to inform you about the supplier delay with the one item in your order. Had this been done we could have split the order sooner and deliver the available items in time. We're sorry for the poor communication and for the inconvenience this has caused. Our team has not been able to reach you on the contact number provided and will try again a bit later to address this matter further. In the meantime they've sent a request to the relevant department to prioritise this delivery.
Kind regards,
takealot.com