Not notified of late delivery

<p>Today was the first time, since I started using Takealot (Then Kalahari), that I am absolutely utterly dissappointed with the level of service delivery.</p> <p>On Tuesday 11 July I placed an order, which is a gift for a friend's birthday, and on the order confirmation it is noted that the items will be delivered on the 13th of July.</p> <p>Having not receiving my package and no delivery updates online, I phoned the call centre, where I was told that my package will not be delivered today. What upsets me is that I was not notified as you promise in your service level agreement that my package will not be delivered today.</p> <p>And the only thing you had to say about it was you are sorry and there is nothing you can do about it. Tomorrow morning I am meeting my friend for breakfast without her gift, because you failed to notify me that you will not make the promised delivery date.</p> <p>This is not on guys, and I feel like you owe me.</p>