Not listening to my request

This issue is now really frustrating and upsetting me. I had a simple request when I received my order: To check if the warehouse do have stock in the colour I ordered ( received a different colour upon delivery)<br> If they do not have stock available, I will keep my order as it is. An agent insisted that I had to return my order for them to correct a barcoding issue on Thursday 29/10/2015. Received feedback after waiting nearly 4 days after my initial query on 30/10/2015 that they do not have the original colour I ordered in stock and wanted to exchange it for a colour I do not want at all. I requested several times that I want my original order returned to me! Now again I'm getting request returns from Take a lot, even though my order was already returned on 29/10/2015 after the agent insisted on the return. This is ridiculous! Meaning that the first return request wasn't even processed at all. I want my original order returned by Monday 02/10/2015. I will not be held liable for your agents providing wrong information and misleading me to return a product when they are not able to exchange it with the original colour I ordered.