Not impressed!

I don't often order things from Takealot but the one time I have I end up very disappointed and irritated.

I went to collect my package today and before I left I decided to make sure my entire order was in the box - luckily I did, because half my order was missing! When I went to query this with the lady at the front desk she informed me that the supplier didn't have stock and Takealot has credited me.

The part that irritates me is that I bought this product with my ebucks but Takealot only allows you to credit the amount to your credit card or use the amount as a voucher for your next purchase. What if I wanted to use my ebucks on a different site? Quite frankly there was a reason I used my ebucks in the first place. I don't want the money transferred to my credit card and I definitely will not be buying on Takealot again to use the voucher. Surely being such a big online shopping website you would have looked at all avenues to reimburse your users and not limit them to only two options!

I would like this matter to be resolved as I would like my ebucks to be back in my account!