Not honoring Takealotmore promise

I’m writing this out of growing frustration, as this is now the third (possibly fourth) time that my same-day delivery has not been fulfilled — despite receiving multiple SMS confirmations that it would be delivered before 17:00.

I subscribed to the TakealotMore program specifically for the free same-day delivery feature, but unfortunately, this benefit has not been consistently honoured. I receive 2–3 SMSes confirming that my parcel will arrive before 17:00, and I always make sure to stay at work until then (and often later), yet no delivery arrives.

What’s even more frustrating is the reason logged for the failed delivery — it states I was not available, which is simply not true. I’ve raised complaints previously and received the standard apology and assurance that the issue is being addressed, but the problem continues.

At this point, I’m seriously questioning the value of paying for the TakealotMore program when the key service it offers is repeatedly not delivered. I’m not looking for special treatment — I simply want the service I’ve paid for to be delivered as promised.

As of now (11:00 the following day), my package still hasn’t arrived. I’ve received yet another SMS saying it will arrive before 17:00, but based on past experience, I’m not confident it will.

Honestly, Temu’s delivery estimates have proven more reliable, and contacting them has been more straightforward.