Not happy

Bought a fridge Defy brand now it's hasn't been over a year it's giving me problems ,I did lay a complain no one is getting back to me I believe u should be assisted since the fridge is still under warranty, its releasing water by the underneath vegetable shelf that I don't even know where is it coming from, secondly my microwave also is making funny noises when I'm warming food ,tried reaching out but no one seems to care!