Not Getting What I paid For and Being **********

For my husbands birthday, I recently bought (paid for) two items from Takealot. I received them, or at least Takealot got half my order right. I received the welder/grinder auto tint helmet. My husband loves it. The second item that was part of my order was this awesome Magnifying Glasses Auxi****y Stand with LED lights that I wanted to get for my husbands birthday. I found an 8LED Dual-circuit Desktop Hand-held folding Magnifier which is NOT what I ordered.

With the current goings of today, I had sent in what they needed for a return but I wanted an exchange too, return the product for what I had paid for. So, I sent them an email with photos that they asked for and I also asked them, due to COV19, collect and deliver at the same time and logically it would've been lower cost of fuel consumption, you would think, right? Obviously, their brains are made of cotton. They collected but never brought the correct product with for an exchange. (Exchange :noun: an act of giving one thing and receiving another (especially of the same kind) in return.

I sent another email this morning asking them what about the exchange, you know, are they going to send the correct product THAT I PAID FOR, guess what, NO REPLY as yet.

I have never gotten bad service from takealot in the past (just ask Racer Gadgets), so this situation has made me mad beyond repair. And I don't take this sort of thing lightly. I will be taking this up and will be applying for Consumers Rights.