1 reviews | Active since Mar 2009
Not flexible or accomodating.
Hi<br> <br> Order Number attached<br> <br> Takealot always has a problem with preorder items, and ensuring that the customer receives it on the same day. <br> I suggested that Takealot can send me the digital code/key and forward the actual product box later.<br> <br> Promptly refused. As a customer that has spent quite a bit with TakeAlot, I'm sorely disappointed.<br> Other online retailers would go the extra mile and accommodate the customer.<br> <br> I've sent the request via email, and requested that it be escalated to a Manager. Looks like I was refused without it being escalated.<br> <br> Can I please be accommodated? <br> Item is being released November 17, 2015 worldwide.<br> <br> Thank you
Thank you for taking our complaints team's call and allowing them to address this matter with you. We've discussed your request with our product buyer and he has explained that takealot.com has signed an embargo agreement with the game publisher. This agreement prevents us from opening the product to send the code to you and only allows us to ship the product exactly as is in its sealed condition.
We'll therefore not be able to assist with this request, but our team will gladly look into your special delivery request and revert back to you as soon as they've received the necessary feedback.
Kind Regards,
takealot.com
Best regards,
Thank you for taking our complaints team's call and allowing them to address this matter with you. We've discussed your request with our product buyer and he has explained that takealot.com has signed an embargo agreement with the game publisher. This agreement prevents us from opening the product to send the code to you and only allows us to ship the product exactly as is in its sealed condition.
We'll therefore not be able to assist with this request, but our team will gladly look into your special delivery request and revert back to you as soon as they've received the necessary feedback.
Kind Regards,
takealot.com
Best regards,