Not even an apology....

Sorry in advance for the long post...I'm coming to social media as I'm completely disgusted in the service received from takealot. Anyone who knows me knows that I'm very patient when it comes to customer service and usually am the last person to want to speak to managers or get angry as I know how it feels to be the one on the raw end of the stick. But this... just has my blood boiling! I bought my fiance a smart watch from Christmas off take alot (With a 6 month warrentee) only opened weeks after purchase date and only worn on occasion as he wanted to get back into gyming. About a month ago the watch started showing weakening signs around the charging point. So about a week ago (my dates might be a little off) I see that it broke ( a crack across the plastic USB charging piece). Now at this point I think. Ok let me contact them and tell them it's broken if they can perhaps repair or replace. They collect. Few days later I received an email that it has been declined, for "user damage". The watch wasnt overly used as it was but I accepted this and explained to my fiance maybe we can get it fixed somewhere else. I received my package back on Thursday. Friday morning before I leave for work I decide to take another look to see what I'm working with and when I pick the watch up the strap completely just drops off. And I look at the watch.... THE CHARGING POINT HAS NOW BEEN COMPLETELY BROKEN OFF AND IT WAS JUST PLACE NEATLY BACK IN THE BOX. I'm fuming! Why would you open something without care or doing so recklessly. So I email them. (Not a nice one, I will not lie to you guys) knowing I had informed them on my report that it was broken. At this point my irratation is with myself for not taking a before photo of this crack. And I just receive an email back stating that's how they got it and they have just checked it and returned it exactly as is... so now I feel like I'm being told I'm a ****. I was not expecting them to say they will replace it or fix it , but atleast an apology for circumstances wouldve been sufficient! That's customer service! So now I'm sitting with a R900 watch (on sale for R599) used for 3 months completely broken an I must just dump it? Why oh why didnt I just take a damn before picture before sending it to be checked! Takealot you customer service sucks!