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stephan H

1 reviews | Active since Feb 2014

29 Jul 2015, 17:17

not doing what they advetise

I am still waiting for a order that was plased on Monday to be delivered, my delivery address is 17km from the warehouse where I made sure they had it in stock before I odered. after phoning late tody (Tuesday), I was told that it would only be delivered on Friday, forcing me to go and buy the supplies at a other retailer and paying double. At the call center you get disconnected if you get transverred, and they cant cancel a order. I used to be a customer of takelot before the merge, but now you can empty my wishlist because I will never buy anything there again.

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Replies (1)
takealot.com
takealot.com's reply29 Jul 2015, 18:45
Official
Hello hafele,

We're sorry to hear of the troubles you've had with this order and our call centre. We've escalated this to our courier management team to look into and we'll do our best to get this straightened out ASAP.

Sincerely,
takealot.com