Not delivering the goods

On Tuesday 5 Dec I ordered Montego Monty & Me dog food and in order not to pay shipping I ordered whiteboard markers and erasers as well. It was supposed to be delivered on Friday 8 Dec. On Friday morning I received a sms to inform me there was a delay and delivery will not take place on 8 Dec. No further communication from Takealot. On Tuesday 12 Dec the courier, Skynet, phoned me for directions and delivered only the erasers and whiteboard markers. According to the courier they don't have the dogfood. I received an e-mail form takealot to inform me my full order has been delivered. I paid for dog food which I don't have and my dogs don't have food. I want my money back or my dog food today!!!