Not delivering proper information and never getting back to The client when saying the will

For the past few days I've been experiencing some problems with the employees at takealot. I called numerous times to find out about the camera I have purchased and was told by Ahmad Hoosain that my payment has been tracked and I have nothing to worry about. The weekend past i received a mail from the takealot team saying that my payment was incomplete. As soon as I have got the mail I payed the balance immediately. On Monday after I called them again I have been told that my order has been cancelled and haven't received any of my money back. Was numerous times at the bank, sent takealot a screen shot of the payment that was made, a bank statement showing that the money left account into there account and letter from my bank to say that the payment has been successfully put through. I have sent them an email this morning and yet haven't gotten a reply or a call back from takealot even when I was told by some of them that they will contact me. The service I'm recieving from are extremely bad as I'm still waiting on a follow up where my money is concerned.