Not contact able

Dear Takealot

I purchased an item and it was delivered the day before lockdown. But some of the components were /are faulty.

So due to there no email address to address this to someone I logged a return WITH all the info of what is faulty and not the whole unit needs to be replaced.

I received this SMS:

Hi Lee-ann, your Takealot return RRX-6F77-***A for order #71***241 will be collected before 5:00 PM on Thu 7 May. Not convenient? Call *** to reschedule.

LOL @ YOU!! The number when you phone it says no one in your call centre. So my question to you is.... why do you place a telephone number if you do not have staff to support? So how do I reach you if I can not mail you nor phone you?

Today a driver was here to collect. I send him away asking him to ask the manager to phone me. Him to answer me ... my manager can not phone you. She can not make arrangements.

How difficult can it be to find someone at your offices to assist a client? Seriously????

Now more than ever you should strive for returning business especially with our current situation with lockdown.

I really feel agitated by the way you are conducting your business to provide contact details which you can not be contacted at. I'm frustrated that tomorrow I will have to send a driver empty handed when he wastes his time to knock at my door to collect before someone actually resolve the problem.

I hope and trust that someone will get into contact with me asap so that I do not have to post this again