Not amused

I have used Takealot for years, way back to when it was Kalahari. We have more than one account. Takealot I just received my one of two faulty light globes back. I asked for them back because I bought two 5 packs. One globe in each is faulty. One failed, one out the box was smashed. After many mails, calls etc I decided to request the faulty two be returned. I had bought 10 globes to replace 10 globes and had used takealot because of convenience. During this whole return I was referred to policy, third party agreements etc. One thing....I pay you. And I shop with you allot. I do not conclude an agreement with a third party, I conclude the transaction with you. So please don't insult my intelligence by explaining your rules with third party suppliers. That is an SLA between you and them not me and them. I PAY you. The globe returned is smashed beyond use. I fully understand that your returns warehouse was frustrated and felt the need to obliterate a defenceless globe, but I am now frustrated and will reciprocate where it counts. In the time this return issue was in progress I have received 4 Amazon orders(I didn't deal with middlemen and they arrived in 8 days). Funny, the third party suppliers on your site seem to be buying from Amazon too? So my venting ends here. Takealot, thank you for the years of service, my loyalty to Takealot is no more.