Not aloud to ask your credit back

<p>I did order on take a lot order number ********** I did use my credit of R298 that was already on my profile and did choose to pay the balance of R56 on C O D then after placeing The order I realized I order the worgg items so I called in to cancel The order and the lady say the order was already shipped but she would let the order return n canal it so today everything was returned and I realized I didn't get my R298 back so I call returns I spoke to a Lady who is so dum her name is Eleanor Ndhlovu she doesn't wanna understand I used my credit as well so she gos n E-mail help desk saying </p> <p>Please assist</p> <p>This is a ********** account.</p> <p>Customer called in to ask for his credit. I advised that there was no credit due to him as this was a COD order. He then said there was a credit already on the profile .</p> <p>Can the credit be done<br />Eleanor Ndhlovu she have no right or reason to say this is a ********** account. I did Nothing wrong I always pay for my order's just because I asked for my credit of R298 she say ********** account. That's unfair and being wrongfully accused I have the email still because it was sent to me as well and I have attached it this is rude because now my account is going to be blacklisted just because I wanted my credit back thanks a lot for the f up service and being unprofessional </p>