Not Again!!!

This is the 4th time in 4 months that my family has purchased goods from TAKEALOT that has to be returned due to being faulty or damaged. I can understand that they use 3rd party sellers and cannot always control what is being sold. But man up if something needs to be exchanged. Now again i cannot get something exchanged because no one knows what is going on and because the system says something that is the way it is. Your system is broken. i still have not received invoices or collection noted for purchases made in Dec 2015. These goods have been collected already. Takealot was an awesome service about 2 years back. Since they merged with Kalahari the service and quality of goods have gone one way, downhill. I wish that someone would start a new e-commerce website to sell decent goods with good service. i will take this to the media because i'm not the only one complaining. it is time TakeAlot gets a wake up call