Not accommodating at all

I ordered books on Takealot’s book sale on 17 December.

I knew I would be away from home and unable to accept delivery until 4 January so I ordered a book that was not on the sale, that would only be available in mid January, in order to delay my order - thus spending extra money to delay the order.

The next Monday they wanted to deliver the order because they unexpectedly received stock of the book that would’ve delayed my order.

They give a reschedule functionality but it can only be used twice and only for about 4 days after the initial delivery date which doesn’t help my situation as I will still not be home by then.

I contacted Takealot about this and dealt with Zachary.A who just stopped assisting me after one email asking when I can accept delivery, after I rep**** I heard nothing back. I emailed again a few days later and Mihlali.R suggested they cancel my order and I reorder. I bought these books on discount - if I reorder I would need to pay full price. What sort of solution is that?

I asked multiple times that delivery be made early in January and both consultants keep asking unnecessary questions and not solving the issue.

Why should it become my problem if they got stock sooner? I checked the estimate date and it would have suited my schedule, but now that they received the stock sooner for a change, now it’s being made my problem.

This is ruining my holiday as I am being stressed out due to hardly being able to get hold of a consultant to assist, and when I do, they don’t assist me.