Not accepting return for product

I have always been very happy with all my Takealot purchases in the past and especially the delivery time frames. It however need's to be brought to your attention my dissatisfaction with my recent return of a pair of shoes. <br> <br> I took delivery of a pair of shoes ( size 9) and they did not fit and was returned in perfect condition and in accordance to the return policy. After tracking status of return and not receiving any feedback why the credit is taking so long, i eventually phoned to enquire about the return status. I was told that return will not be accepted due to the fact that the shoes are dirty and worn. The shoes were returned after only fitting them once to see whether they fit. <br> <br> Takealot, please investigate the matter as i believe this case warrants further attention.<br> <br> Ref# RRN-a99d-dce3<br> <br> Thank You<br> <br>