Not accepting responsibility of item damaged by Takealot/Skynet

Item that was repaired under warranty, was damaged beyond repair upon receipt back from Takealot (16 August 2019). A return was logged ealiest the next day, just to be rejected as the a damaged unit cannot be returned after +/-700 days - as if this is not obvious for the Takealot agent to consider that perhaps this was a warranty claim and refer to the previous tickets on the SAME ORDER number.

Takealot neither returned our damaged unit nor resolve the matter as to who is responsible for the damage (Takealot or Courier - as it was definitely not us, as the unit was damaged upon receipt and not damaged on-route back to Takealot as they then claimed). The courier also denied any wrongdoing - surely Takealot or Skynet should have insurance against claims from damaged goods in their care/transit? Why cant one of them take responsibility and refund me the purchase price of the unit and claim damages from their insurance?

Why should I pay the price for a item purchased from them, that was still under warranty, getting damaged beyond repair by THEM and/or THEIR COURIER of THEIR CHOICE?

POOR CUSTOMER SERVICE