BR
Bev R
1 reviews | Active since Jan 2015
12 Apr 2015, 19:39
Non response to 3 Emails
I reckon I am a regular customer on the Takealot site. On my last delivery I received a R50 discount voucher for purchases over R250, my subsequent order was R1300 and tried to redeem this voucher, to no avail.<br> <br> I emailed my problem, no response, resent, no response, third email, still no response.<br> <br> Moral of the story don't offer what you cannot honor or make it difficult to do so AND respond to emails, no matter the topic, as this is called service!!!!
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takealot.com's replyOfficial
12 Apr 2015, 20:37Hello B Riley,
Sorry for not responding to your e-mails, we can imagine how frustrated you must be & it's definitely not the level of service we'd like to give you. We'll make sure this is addressed as soon as possible tomorrow morning when our complaints & marketing teams are back in and we should be able to get this sorted out in no time.
Sorry again that you've had to come to Hello Peter to get your enquiry addressed, we should've assisted you much sooner & will try to respond to e-mails quicker to avoid situations like these in future.
Sincerely,
takealot.com
Sorry for not responding to your e-mails, we can imagine how frustrated you must be & it's definitely not the level of service we'd like to give you. We'll make sure this is addressed as soon as possible tomorrow morning when our complaints & marketing teams are back in and we should be able to get this sorted out in no time.
Sorry again that you've had to come to Hello Peter to get your enquiry addressed, we should've assisted you much sooner & will try to respond to e-mails quicker to avoid situations like these in future.
Sincerely,
takealot.com
takealot.com's reply12 Apr 2015, 20:37
Official
Hello B Riley,
Sorry for not responding to your e-mails, we can imagine how frustrated you must be & it's definitely not the level of service we'd like to give you. We'll make sure this is addressed as soon as possible tomorrow morning when our complaints & marketing teams are back in and we should be able to get this sorted out in no time.
Sorry again that you've had to come to Hello Peter to get your enquiry addressed, we should've assisted you much sooner & will try to respond to e-mails quicker to avoid situations like these in future.
Sincerely,
takealot.com
Sorry for not responding to your e-mails, we can imagine how frustrated you must be & it's definitely not the level of service we'd like to give you. We'll make sure this is addressed as soon as possible tomorrow morning when our complaints & marketing teams are back in and we should be able to get this sorted out in no time.
Sorry again that you've had to come to Hello Peter to get your enquiry addressed, we should've assisted you much sooner & will try to respond to e-mails quicker to avoid situations like these in future.
Sincerely,
takealot.com