NON EXISTING CUSTOMER SERVICE

Takealot used to be the best online shop. Recently it has become useless and a nightmare to deal with. No support for customers just a useless chatbot and the same info on the site that is absolutely useless for my issue. The tracking status does not get updated. Waiting a full week into the weekend for a deliver which was said to be delivered the Friday, 5 days after it was ordered and still no update, no communication, no emails NOTHING. DELIVERIES are delayed purposefully to force customers into the R100 subscription. All it's doing is forcing me to shop elsewhere. I am a regular online shopper but Takealot will not be getting my repeat business. Emergency items only and ONLY if I cannot find it anywhere else and I'm forced to shop with them. Amazon SA here is your window of opportunity to take market share and say by to Takealot.