Non existent customer service

Gillian.L the agent that corresponded with me was pathetic. After the 2nd time I returned an item for the same defective reason, I submitted for a refund to the original payment method.

I received correspondence from Gillian saying that it has been credited to my Takealot account instead and if I want it refunded I must go to my account and then select refund and if that does not work then to send my banking details.

Firstly why was it not refunded automatically as requested!!!! When the website did not allow me to select the refund, I sent the error message along with my banking details. Gillian's reply was to then ask me to send my banking details because she either cannot read or did not bother reading. So I rep**** that I had sent my bank details in the previous correspondence.

She then rep**** by saying that they are going to refund it to the original payment method and not my bank account details that I had sent and that I must confirm that they must do this. Good lord!!!!!! If this is Takealot policy she was following, it is close on harassment to get refunded. If this is due to Gillian's stupidity then best you look into this.

The second item I purchased was just as much of a nightmare. I received the wrong product 3 times! The first time was my fault as I had ordered a light bulb that *****s in and needed the light bulb with prongs that you clip in which I requested. It was exchanged for - wait for it.... oh a light bulb that *****s in. So I returned it again and requested again that I needed the light bulb that you clip and not ***** in. Alex.J was the agent in correspondence this time who told me (this being the 3rd time they were sending this to me) that the order was ready to be sent to me. On checking I saw that I was again being sent a ***** in bulb. I informed Alex of this and the reply was that the correct order was being sent to me. Alex didn't even bother to check because lo and behold I was again sent a ***** in bulb. So I returned it again. 34d time not lucky when dealing with Takealot.

Seriously stupidity has got nothing on your agents! Because this was a smaller amount I credited my Takealot account this time. I will probably only use Takealot once more to use this amount but based on such poor service from your agents when there is a problem, I don't plan on using Takealot again if I can help it. Do you have AI manning your email agents? Because that is the only way to even contact Takealot. You seriously need to up your service game. Truly sad that you no longer feel it's necessary to have a proper customer service department that people can contact, a complaints department, or anyone with any intelligence. Like many others have already said, I would rather use Loot in future even if the price is higher because they still care about their customers and have a decent after sales service and people you can speak to.