SN
Sibonile N

1 reviews | Active since Sept 2021

27 Sept 2021, 18:17

Non-delivery of package, Twice rescheduled!

Very disappointed with the fact that takealot is failing to deliver my package, my order was made and paid for on 22 September 2021 on the app and shipped on the 23rd of September. Initially I was informed that my delivery would be made on the 24th of September before 5pm, on the same day I got a call from the courier who said he was given the incorrect address at dispatch and won't be able to deliver it, my order was rescheduled to be delivered on Monday the 27th of September. Early on the 27th I get an sms informing me that my order will be delivered before 5pm. This time I wasn't even contacted by the courier, I simply got an sms that my order couldn't be delivered and the app says its my address is unknown. All my information is CORRECT, I just want my order DELIVERED AND NOT BE BE TOLD THAT MY OWN ADDRESS IS INCORRECT WHEN I INSERTED IT AND CONFIRMED IT. Very poor customer service from takealot, at the least give an alternative to receive my package instead of rescheduling ONLY FOR MY PACKAGE TO BE TURNED BACK! UNACCEPTABLE.

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