1 reviews | Active since Mar 2009
Non delivery of order (3Rd time once again)
Good Day, Im honestly not impressed with your service once again. I complaint previously that my orders is not delivery on the said date as per your website. You promised that you will address this matter but seemingly this was and is still the case that you paid lip service to me and did nothing about this. I placed a an order on Sunday and the delivery date was for 13 Aug 2015, which clearly will not be met at all.<br> <br> This is no longer acceptable. I don't won't any excuses or any empty promises in this regard as this is now the 3rd time that you have disappointed me and every time i believed you that you will rectify this non delivery on the scheduled date but seemingly you just want to get rid of me and make false promises to me. Don't come with the story that I'm in an outlaying area etc as your ICT system is not up to standard in this regard. WHY do i have to complaint about this time and time again with no real action or intention from you to address this matter.
We apologise for the frustrating experience you've had and that you've had to come to Hello Peter to get this sorted out. This is not how we aim to do business or the kind of experience we wish to give any of our customers. We've instructed our complaints team to look into our delivery history with you, including the latest incident, so that we can determine where this is going wrong and what needs to be done to prevent this from happening again.
This matter will be escalated to our courier management team to get it sorted out ASAP and our complaints team will be in touch with feedback as soon as they've gathered the necessary details.
Sincerely,
takealot.com
We apologise for the frustrating experience you've had and that you've had to come to Hello Peter to get this sorted out. This is not how we aim to do business or the kind of experience we wish to give any of our customers. We've instructed our complaints team to look into our delivery history with you, including the latest incident, so that we can determine where this is going wrong and what needs to be done to prevent this from happening again.
This matter will be escalated to our courier management team to get it sorted out ASAP and our complaints team will be in touch with feedback as soon as they've gathered the necessary details.
Sincerely,
takealot.com