1 reviews | Active since Mar 2009
Non delivery of cellphone
I ordered a cellphone on 24 May 2015, Takealot order - *** (***) with delivery date scheduled for 10 June 2015. I received an email from Megan Higgins on 2 June 2015 explaining that the item was delayed and it was expected to be delivered within 2-3 days, it would be shipped as soon as they got it. I called yesterday, 9 June as my status online still read \ordered from supplier"but the lady told me to wait till today as my order says delivery willl be on the 10th June. I checked my status this morning and it was still the same so I called and spoke to Jessica. She told me delivery was for today and she would check with the supplier to confirm delivery. She promised to email the feedback this morning. <br> To date I have not received any email or any other communication as to why I did not get delivery of my phone today. I have dealt with [URL Removed] in the past and their service had been superior and efficient. What a great disappointment as I was a regular and loyal customer."""
Your disappointment is understandable and we apologise for the below par experience with this order. Supplier delays are unfortunately beyond our control, but we definitely should've kept you in the loop about the whereabouts of your order & when you could expect delivery. We've instructed our complaints team to follow this up with the buyer to see if this is a supplier delay & when they expect the stock to arrive. Our team will then get in touch with you asap with an update on the matter.
Sorry again for the let-down with the late delivery, will do our best to get this resolved soonest.
Sincerely,
takealot.com
Your disappointment is understandable and we apologise for the below par experience with this order. Supplier delays are unfortunately beyond our control, but we definitely should've kept you in the loop about the whereabouts of your order & when you could expect delivery. We've instructed our complaints team to follow this up with the buyer to see if this is a supplier delay & when they expect the stock to arrive. Our team will then get in touch with you asap with an update on the matter.
Sorry again for the let-down with the late delivery, will do our best to get this resolved soonest.
Sincerely,
takealot.com