TN
Takalani N
1 reviews | Active since Mar 2012
10 Jun 2015, 15:48
Non Delivery and they have canceled my order
On the 18th of May 2015 I ordered a Bible form Takealot. Shipment was said to be on the 1st June. 8th June still no shipment and when I enquired I was promised a response within 12 working hours. Not a word from them. 10th June I see somebody decided to cancel my order without the decency of contacting me. Never had problems with Kalahari and this company just doesn't give a dman about its customers.<br> I want my money urgently as the order was cancelled unilaterally by big organisation which doesn't care about small man in the street.<br>
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takealot.com's replyOfficial
10 Jun 2015, 16:03Hello Taki3298,
We're sorry for the disappointment you experienced & understand your frustration with the order being cancelled without warning. This is not how we aim to treat our customers & we would appreciate the opportunity to look into the details of this order so that we can try & make things right with you.
Our complaints team has been assigned to investigate this situation & will be in touch with you as soon as they've gathered the required details.
Sincerely,
takealot.com
We're sorry for the disappointment you experienced & understand your frustration with the order being cancelled without warning. This is not how we aim to treat our customers & we would appreciate the opportunity to look into the details of this order so that we can try & make things right with you.
Our complaints team has been assigned to investigate this situation & will be in touch with you as soon as they've gathered the required details.
Sincerely,
takealot.com
takealot.com's reply10 Jun 2015, 16:03
Official
Hello Taki3298,
We're sorry for the disappointment you experienced & understand your frustration with the order being cancelled without warning. This is not how we aim to treat our customers & we would appreciate the opportunity to look into the details of this order so that we can try & make things right with you.
Our complaints team has been assigned to investigate this situation & will be in touch with you as soon as they've gathered the required details.
Sincerely,
takealot.com
We're sorry for the disappointment you experienced & understand your frustration with the order being cancelled without warning. This is not how we aim to treat our customers & we would appreciate the opportunity to look into the details of this order so that we can try & make things right with you.
Our complaints team has been assigned to investigate this situation & will be in touch with you as soon as they've gathered the required details.
Sincerely,
takealot.com