Non-Delivery and no service when escalated as promised!!!!

<p>I was supposed to recieve a delivery on the 13th of April.</p> <p>The package was not delivered and the new delivery date was set for the 18th of April before 17h00. </p> <p>After several calls I was promised delivery on the 18th before 19h00, but surprise surprise, still no delivery. </p> <p>When escalating it to the call centre management, they simply expressed that there is nothing that can do and that they will get back to me when they can. </p> <p>I still do not have my parcel. </p>