non delivery and excuses

I ordered a dress on 5 jan 2016 and was told that it would be delivered on 21 jan due to the item being out of stock. I followed up on 29 Jan and the delivery company indicated to me that they could not deliver because takealot did not supply them with a telephone nr and the email address was incorrect. I find that hard to believe because the rest of the same order was delivered and the company called me to gain access to the complex. On the same day a takealot call centre agent indicated to me that she would follow up with the warehouse and call me back yet she never did. I then followed up again with takealot on 29 Jan and the call centre agent had another reason for the return indicating that I was not home. She also indicated that the dress will have to be reordered and I would have to wait a further extended period. I refused to listen to excuses and indicated that I would complain on hello Peter. Someone named Luciano then called & indicated he would follow up with the warehouse and try to have the dress delivered without the waiting for the reorder. I am awaiting his feedback. The delay is unacceptable. I could give birth any day now & would then no longer need the item.