LH
Leigh-Ann Hollington

1 reviews | Active since Mar 2009

02 Dec 2015, 08:24

NON DELIVERY AND EMPTY PROMISES

Good day<br> <br> On the 1st I placed an order for a Jeronimo Space Drone, it was on a daily deal and according to the information was available immediately. I made an error and stated that I would collect the parcel and it was confirmed that I could collect it on the 2nd November, on the 2nd i phoned the offices and advised that I had made the error and it was to be delivered. This was rectified promptly and I received a notification of the change and that the delivery date was now scheduled for the 4th November. That afternoon I received an email from Carmen Devos advising that there would be a delay on the delivery of approximately 5 - 7 working days. By the 16th November I still had not received my parcel, and I emailed Carmen again, an apologetic response came through and advised that it would be delivered by the 25th November. Today a week after the 25th I still have not received a thing. How can you advertise a product and advise that you have the stock available (at the time of me ordering I was advised that there were only 15 remaining), this is false advertising.

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Replies (1)
takealot.com
takealot.com's reply02 Dec 2015, 11:05
Official
Hello connormo,

We'll look into the stock situation of this product with our retail team as all our daily deal items should be available immediately as advertised. We really appreciate your patience and understanding with this situation, however it should not have taken this long to resolve and we apologise for the delay and any inconvenience caused.

Our complaints team has not been able to reach you on the contact number on your profile and has sent you an email to discuss and assist with this matter further. We have also received confirmation from our order fulfilment team that this parcel will be delivered to you today.

Kind Regards,
takealot.com