Non delivery and bad attitude

My son, who is 19, placed a Christmas gift order with you for delivery before Christmas. He still has not received it.

I placed an order two days ago. There was an attempted delivery this morning, thank you. Unfortunately live happens and I couldnt sign for it.

I tried to phone Mr D who is doing the deliveries here, to ask if we can try again this afternoon, and I was advised that it will be rescheduled for another day. I suggested that I will collect it from the depot myself as another date will not work for me. I was told that I am not allowed to collect.

Here is the problem. I have bought from Takealot over the years and when they were small, they actually cared about delivering on the day they promised. I knew that if I wasnt at home ( eg popped out to get my kids from school) at time of delivery, they will try again on the same day to make sure you get the parcel. Some time ago exactly that happened, and when the delivery was done later the same day, I thanked the driver for his excellent service. His response was so great: This is why you buy from Takealot - we deliver when we say we will even if we have to visit you more than once on the same day.

So what happened to that Takealot?

I have supported Takealot, not because you are necessarily cheaper, but because of your good delivery. But the bigger your company became, the less you could care about the clients.

As with all companies getting too big too quick....you forget that it is your clients who got you there.

If I look at the amount of unanswered complaints on HelloPeter, and listen to the dont care attitude of your staff at the call centre, it is clear that Takealot has forgotton that their business is all about client satisfaction.