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mO
melvin O

1 reviews | Active since Jun 2016

13 Jun 2016, 12:44

non delivery

<p>Highly dissapointed with the service i received, delivery postponed for no reason, no proper communication from relevant departments and a loss of a 5k sale, thanks takealot this is the last time i will be dissapointed by your terrible service, if i were you id follow up with your team and find out who is responsible for this ***** up because if it were my business id follow up and see who loses me such big purchases</p>

0
Replies (3)
takealot.com
takealot.com's reply13 Jun 2016, 14:41
Official

Hello Mlprodigy2010,

We are terribly sorry about the miscommunication you received regarding your order, resulting in you having an unpleasant experience with us.

Thank you for taking our complaints teams call today and guiding us through your journey and what went wrong.

We are making arrangements to have your parcel delivered to you today and will be dealing with the concerns you have raised internally.

Thank you for your time, patience and understanding.

Regards
Takealot.com

mO
melvin O's update13 Jun 2016, 22:16
Reviewer Update

Thank you for delivering my product this evening

takealot.com
takealot.com's reply14 Jun 2016, 10:28
Official

Hello Mlprodigy2010,

Thank you for granting us the opportunity to rectify our oversight.

It is due to our customer's feedback that we are able to provide a better service.

We are please to have been able to turn this experience around for you.

Regards
Takealot.com