1 reviews | Active since Nov 2016

25 Nov 2016, 16:04

Nobody knows where my vacuum cleaner is.

<p>I bought a vacuumcleaner at Takealot. It felt so effortless and easy to place the order. but somebody got it confused for a cod delivery, although i paid by credit card. After numerous phonecalls trying to solve the confusion they decided to accept my money but not deliver. 6 days after my initial order they decided to cancel my order. so more phonecalls and emails later I still don't have an answer if my vacuum cleaner will be delivered. For a first time user of the service I'm hesitant to buy from them again. </p>

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Replies (1)
takealot.com
takealot.com's reply25 Nov 2016, 16:53
Official

Hello renata-van-niekerk,

We are so sorry for the unpleasant experience with your latest order.

Our customer relations team will be in contact shortly.

We hope we can solve this in an efficient manner and hope to restore your faith in us.

Regards

Takealot.com