Nobody knows anything about my phantom order

i have emailed takealot repeatedly. I refuse to explain this entire mess again so here is a summary.<br> <br> Basically i ordered on the 29 November with delivery expected on the 3rd Dec. After 16 phone calls (charged for at premium rates) i finally get told on the 9th Dec that Mr Delivery have no idea what has happened to my package but they will get me a new item and deliver to me at no expense to myself - appreciate the gesture but we have actually paid for this item already.<br> <br> I call again on 11Dec to enquire about delivery and i am told that this order has been closed because the customer has been credited. I am the customer and i can assure you i have not been credited. At this point i was put on hold for 10 minutes until i hung up because i actually have a day job outside of my time trying to get answers from takealot and their affiliates. And yes... This is a summary.<br> <br> So here i sit out of pocket with no item and no refund even though takealot have decided that this issue is closed.<br> Not sure what to do or say. You have taken my money and not given me what i paid for. I am quite sure this amounts to theft.