ME
Mohammed E
1 reviews | Active since May 2011
10 Nov 2015, 16:10
No Waybill or any documentation
I recently requested a return for a LG G4 Stylus a Twisp Solo and a Duracell lightning Cable the Fedex driver arrives and tells me his here to collect 2 items which two items only god knows he has no waybill or any sort of documentation how should i know which two items his collecting?? i sent the twisp and Duracell cable as i was hesitant to give a phone without any documentation from the courier company
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takealot.com's replyOfficial
10 Nov 2015, 16:26Hello moe666,
It's unacceptable that our driver was sent to collect your items without proper instructions and we understand your concern of not wanting to handover the stylus without any documentation. Our complaints team will address this with our returns department and the relevant courier branch to get clarity on the situation. They'll be in touch with feedback as soon as possible and will assist in getting returns processed for all three items.
Sincerely,
takealot.com
It's unacceptable that our driver was sent to collect your items without proper instructions and we understand your concern of not wanting to handover the stylus without any documentation. Our complaints team will address this with our returns department and the relevant courier branch to get clarity on the situation. They'll be in touch with feedback as soon as possible and will assist in getting returns processed for all three items.
Sincerely,
takealot.com
takealot.com's reply10 Nov 2015, 16:26
Official
Hello moe666,
It's unacceptable that our driver was sent to collect your items without proper instructions and we understand your concern of not wanting to handover the stylus without any documentation. Our complaints team will address this with our returns department and the relevant courier branch to get clarity on the situation. They'll be in touch with feedback as soon as possible and will assist in getting returns processed for all three items.
Sincerely,
takealot.com
It's unacceptable that our driver was sent to collect your items without proper instructions and we understand your concern of not wanting to handover the stylus without any documentation. Our complaints team will address this with our returns department and the relevant courier branch to get clarity on the situation. They'll be in touch with feedback as soon as possible and will assist in getting returns processed for all three items.
Sincerely,
takealot.com