aJ
anvor J
1 reviews | Active since Jan 2013
22 Apr 2015, 11:27
No Voucher after 3 days
I have purchased two airtime vouchers using my Cash Voucher as a test to see how fast takealot takes to complete their orders. The one voucher was a cell C R35 and the second voucher was a R110 Vodacom Voucher. I only received the Cell C Voucher, but no Vodacom Voucher.<br> <br> Honestly, I have used Kalahari in the past and my purchases and delivery of items has always been swiftly. I decided to try takealot after I heard about Kalahari closing down. Can it take 3 days to simply purchase an Airtime voucher? If this is how long it takes to purchase airtime, how long will it be for physical items?<br> <br> I would rather take my business elsewhere, where I get what I paid for. Really disappointing...<br>
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takealot.com's replyOfficial
22 Apr 2015, 11:40Hello anvorj,
It's never great to hear about a bad experience, especially not with a new customer as we know first impressions last. It's quite unusual that you haven't received your voucher by now as it's generally issued within a few hours. We're looking into the delay & will get your voucher to you soonest and will make any necessary changes to try & prevent this from happening again.
Our team will be in touch shortly to resolve this with you. We understand your disappointment by the outcome of this order, but hope you won't lose faith in us yet, as we can assure you shopping with us is generally a way smoother process.
Hope to see you again.
takealot.com
It's never great to hear about a bad experience, especially not with a new customer as we know first impressions last. It's quite unusual that you haven't received your voucher by now as it's generally issued within a few hours. We're looking into the delay & will get your voucher to you soonest and will make any necessary changes to try & prevent this from happening again.
Our team will be in touch shortly to resolve this with you. We understand your disappointment by the outcome of this order, but hope you won't lose faith in us yet, as we can assure you shopping with us is generally a way smoother process.
Hope to see you again.
takealot.com
takealot.com's reply22 Apr 2015, 11:40
Official
Hello anvorj,
It's never great to hear about a bad experience, especially not with a new customer as we know first impressions last. It's quite unusual that you haven't received your voucher by now as it's generally issued within a few hours. We're looking into the delay & will get your voucher to you soonest and will make any necessary changes to try & prevent this from happening again.
Our team will be in touch shortly to resolve this with you. We understand your disappointment by the outcome of this order, but hope you won't lose faith in us yet, as we can assure you shopping with us is generally a way smoother process.
Hope to see you again.
takealot.com
It's never great to hear about a bad experience, especially not with a new customer as we know first impressions last. It's quite unusual that you haven't received your voucher by now as it's generally issued within a few hours. We're looking into the delay & will get your voucher to you soonest and will make any necessary changes to try & prevent this from happening again.
Our team will be in touch shortly to resolve this with you. We understand your disappointment by the outcome of this order, but hope you won't lose faith in us yet, as we can assure you shopping with us is generally a way smoother process.
Hope to see you again.
takealot.com