1 reviews | Active since Sept 2012
No voucher
Ticket: Your reference is ***<br> I received a letter from take alot saying i never used their website since it merged and it was a R100 voucher. which i then lost and called the contact cneter yesterday. I read the voucher and said it's valid till December 2015!!! It was a R100.00 voucher with your Christmas specials on and it was to be used as I NEVER ordered from Takealot before. <br> <br> I am not happy with the outcome and this is making me not want to even consider checking out anything from Takealot. <br> <br> I would like this to be escalated to the operations manager, NO ONE LOWER THAN THAT AND I WANT A RESPONSE IN 48 HOURS FROM THE OPERATIONS MANAGER. <br> <br> I am not happy at all and today i get a response and the person says the word i dread to hear from any customer service agent UNFORTUNATELY!!! REALLY??? <br> <br> i WOULD LIKE THE OPERATIONS MANAGER TO CONTACT ME AS REQUESTED YESTERDAY ALREADY AND GUESS WHAT A AGENT GETS BACK TO ME... I WANT YOUR OPERATIONS MANAGER TO CALL ME
Thank you for taking our marketing team's call earlier today to clarify this matter. Once again we'd like to apologise for the misunderstanding with regards to the origin of your coupon. Our marketing team will reach out to you via e-mail to assist and resolve this matter with you. Furthermore we'll address the manner in which your query was handled with the agents involved and emphasise the importance of collecting and relaying all the relevant details the first time around to avoid such frustration in future.
Kind Regards,
takealot.com
Thank you for taking our marketing team's call earlier today to clarify this matter. Once again we'd like to apologise for the misunderstanding with regards to the origin of your coupon. Our marketing team will reach out to you via e-mail to assist and resolve this matter with you. Furthermore we'll address the manner in which your query was handled with the agents involved and emphasise the importance of collecting and relaying all the relevant details the first time around to avoid such frustration in future.
Kind Regards,
takealot.com