No updates and poor communication

I’m extremely disappointed with my experience with Takealot. From 28 November, there were no proactive updates on my order. I had to phone and email repeatedly just to get basic information all follow-ups came from my side.

Only after escalating multiple times and phoning again today was I finally informed that the supplier had no stock, and a refund was processed. Had I not continuously followed up, I believe I would still be waiting.

What makes this more frustrating is that I was then informed the refund would take 5–10 working days to reflect. Had Takealot communicated the stock issue earlier, this process could have started last week and my funds may already have reflected.

This is not the first time I’ve experienced poor communication, and I feel let down as a customer especially given the timing so close to Christmas.