DZ
Donovan Z
1 reviews | Active since May 2013
19 Nov 2015, 15:01
NO third party policy
I have not received any feedback regarding the third party return policy and nowhere in your returns policy online it states anything regarding a third party seller can refuse a credit even though it falls under the policy of Takealot.<br> <br> Leaving a voicemail without any contact information does not count as a attempt to call me and resolve the issue. Consistency and perseverance is key in serving customers.
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takealot.com's replyOfficial
19 Nov 2015, 15:36Hello Donovan Law,
We're sorry for not providing you with feedback on our returns policy w.r.t. items sold by third party sellers. We'd like to shed some light on our policy and the reason for declining your previous return request. Our returns policy applies to both products bought from takealot itself and from third party sellers. We do not have a separate policy for marketplace items. We apologise if this was miscommunicated to you and we'll further investigate this with the agents who initially assisted with this matter to ensure that they relay the correct information to customers. The reason why one of your returned items was declined was because it did not meet up to the conditions of section 1 of our returns policy and not because it was sold by a third party seller.
Our complaints team will give you a call to go over the details of our policy and your return request and will gladly assist with any further queries you may have.
Sincerely,
takealot.com
We're sorry for not providing you with feedback on our returns policy w.r.t. items sold by third party sellers. We'd like to shed some light on our policy and the reason for declining your previous return request. Our returns policy applies to both products bought from takealot itself and from third party sellers. We do not have a separate policy for marketplace items. We apologise if this was miscommunicated to you and we'll further investigate this with the agents who initially assisted with this matter to ensure that they relay the correct information to customers. The reason why one of your returned items was declined was because it did not meet up to the conditions of section 1 of our returns policy and not because it was sold by a third party seller.
Our complaints team will give you a call to go over the details of our policy and your return request and will gladly assist with any further queries you may have.
Sincerely,
takealot.com
takealot.com's reply19 Nov 2015, 15:36
Official
Hello Donovan Law,
We're sorry for not providing you with feedback on our returns policy w.r.t. items sold by third party sellers. We'd like to shed some light on our policy and the reason for declining your previous return request. Our returns policy applies to both products bought from takealot itself and from third party sellers. We do not have a separate policy for marketplace items. We apologise if this was miscommunicated to you and we'll further investigate this with the agents who initially assisted with this matter to ensure that they relay the correct information to customers. The reason why one of your returned items was declined was because it did not meet up to the conditions of section 1 of our returns policy and not because it was sold by a third party seller.
Our complaints team will give you a call to go over the details of our policy and your return request and will gladly assist with any further queries you may have.
Sincerely,
takealot.com
We're sorry for not providing you with feedback on our returns policy w.r.t. items sold by third party sellers. We'd like to shed some light on our policy and the reason for declining your previous return request. Our returns policy applies to both products bought from takealot itself and from third party sellers. We do not have a separate policy for marketplace items. We apologise if this was miscommunicated to you and we'll further investigate this with the agents who initially assisted with this matter to ensure that they relay the correct information to customers. The reason why one of your returned items was declined was because it did not meet up to the conditions of section 1 of our returns policy and not because it was sold by a third party seller.
Our complaints team will give you a call to go over the details of our policy and your return request and will gladly assist with any further queries you may have.
Sincerely,
takealot.com