No support from seller support team

Takealot seller support is clearly run by a team of employees who get paid to not care. I am a supplier to takealot and supp**** R10 000 worth of stock to their Joburg DC last year October. The receiving person then made a new rule that an expiry date must be on the outside of the boxes. This was never the case previously. We were then forced to collect this stock which we booked on their porthole and arranged a booking time for the courier guy to uplift. They went to collect and nobody could find any of this stock. It is now missing and although I have opened more than 20 tickets and escalated the matter for 5 months, nobody has bothered to get back to me. You cannot phone anyone iether as there is no number for the DC and when you do get through to seller support, it is like dealing with a robot. Although at least a robot does the job you ask it to do. I have asked for someone in a more senior position to contact me but the message never gets relayed. It's shocking that a company of this size has such unprofessional staff. My number should anyone from takealot care is ***