No support for website Glitch after 3 days

I have sent 6 emails since Friday to rectify a cart glitch for Falke sock promo bundle to support desk with no resolution, with each of the 3 different responses being - we are following up with it. in the meantime prices and stock has changed for items ordered.

I Assumed this would be a quick internal change in the website backend and presto problem solved - but no - you've got too big and too slow and have...really... very bad customer support when needed, for the largest online retailer in SA. Where is an instant web chat option or a call centre God forbid that smaller retailer have as standard? Email support only and bad customer service reps are intolerable for such a big company as yourself!

here is my original email to takealot

Please can another agent respond to my request submitted yesterday re stock item not registering for promo bundle in cart but listed as a promo item. I'm not getting fast enough feedback and stock is incredibly limited

original email below >>

Hi. for your Falke sock bundle promotion (4 for R300). there is a sock listed in your bundle promotion that is not triggering the bundle promo for 4 socks. https://www.takealot.com/falke-advance-running-stride-anklet-uni***-socks/PLID***7

it is listed when shopping the 4 for R300 deal as per link below. https://www.takealot.com/all?filter=Promotions:63354

Please could you add this sock to the bundle promo so i can checkout with the bundle activated. Thanks