WC
Wolf C

1 reviews | Active since Feb 2014

26 Dec 2015, 11:30

No stock even though...

On 27 November I purchased a number of items from takealot most of which was delivered. The issue is on one item in particular, an angle grinder. I purchased it at a special price and when I did the website showed that they had stock. <br> <br> After following up a couple of times on the non-delivery of the item I finally received an email on 18 Dec stating that they no longer have stock of the item, even though the item is still listed on the site. <br> <br> I was told that I could reorder the item on the website and that they will apply a discount to keep the price the same as what I paid initially, but that I had to wait another month for shipment and I can yet again be told that no stock is available. <br> <br> Best case scenario: it takes them 2+ months to get me the item I purchased<br> Worst case scenario: they wasted my time for 2+ plus months<br> <br> PS When asked how there can't be stock when the site stated there was I was told that other users may have depleted the stock when I was checking out. To that I say that the software checkout functionality should be able to handle stock during checkout.<br> <br> PPS Item is still available for purchase on there website. Wonder how many other products have this issue.

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Replies (1)
takealot.com
takealot.com's reply27 Dec 2015, 09:23
Official
Hello notaskingmuch_,

Thank you for taking our complaints team's call yesterday to apologise for the unpleasant experience. As discussed we've reinstated your order for the item at the deals price. We'll also investigate this matter on Monday and will address any areas of concern with the responsible departments so that it can be corrected to avoid such a frustrating experience from happening again.

Sincerely,
takealot.com