ED
Enzio D
1 reviews | Active since May 2013
10 Sept 2015, 00:08
\No stock"but they have stock."""
1. Order placed on 6 Sep - item shows in stock.<br> 2. Takealot says no stock on 8 Sep, busy ordering. I say ok no problem.<br> 3. Takealot cancel my order due to no stock. Website shows stock in Jhb (3 units).<br> <br> 4. I have spent R54 606 since my account was created at Takealot - not a small client.<br> 5. This is ridiculous as there IS and WAS stock and I placed the order and paid for it.<br> 6. Takealot cancel the order without asking me?!<br> <br> I want a unit from JHB as I ordered it. I refer many people to Takealot and am a regular client (placed another order today) so I expect this at the least from them.
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
10 Sept 2015, 09:21Hello nutella for eva,
Thank you for taking Melissa from our complaints team's call earlier and allowing her to clarify the situation with you. As confirmed we've processed a replacement order for you and will make sure that this is delivered to you as soon as possible.
We're sorry for letting you down this time around and promise we'll do our best to prevent this from happening again. Thank you for letting us turn this experience around with you.
Kind Regards,
takealot.com
Thank you for taking Melissa from our complaints team's call earlier and allowing her to clarify the situation with you. As confirmed we've processed a replacement order for you and will make sure that this is delivered to you as soon as possible.
We're sorry for letting you down this time around and promise we'll do our best to prevent this from happening again. Thank you for letting us turn this experience around with you.
Kind Regards,
takealot.com
takealot.com's reply10 Sept 2015, 09:21
Official
Hello nutella for eva,
Thank you for taking Melissa from our complaints team's call earlier and allowing her to clarify the situation with you. As confirmed we've processed a replacement order for you and will make sure that this is delivered to you as soon as possible.
We're sorry for letting you down this time around and promise we'll do our best to prevent this from happening again. Thank you for letting us turn this experience around with you.
Kind Regards,
takealot.com
Thank you for taking Melissa from our complaints team's call earlier and allowing her to clarify the situation with you. As confirmed we've processed a replacement order for you and will make sure that this is delivered to you as soon as possible.
We're sorry for letting you down this time around and promise we'll do our best to prevent this from happening again. Thank you for letting us turn this experience around with you.
Kind Regards,
takealot.com