No stock and bad management issues

So yesterday morning I ordered a Kindle on [URL Removed] I travel quite a lot and since i am travelling today wanted one quickly. Went on the website and ordered the one which showed IN STOCK at the CPT warehouse. When i got to the warehouse it turns out that the stock comes from a third party and that the delivery has not arrived at the warehouse yet. I received my collections email at 14:37 to be exact. 16:00 i was back at the warehouse. Turns out nothing is there. Haydn from the warehouse was of immense help and really understands customer service. Big up to him! I cannot say the same for the people at head office. He phoned and apparently there was an issue with the system. He spoke to someone (her name evades me) at marketplace which informed him of this. He also phoned someone who was able to do a funds reversal. Now it becomes interesting. Decided to switch to the Kindle paperwhite as they had some in the warehouse. It is R1000 more. Head office refused discount.<br> <br> My issue is<br> 1. It is not my problem if your system does not work, its yours!<br> 2.When your website says IN STOCK, it must be IN STOCK<br> 3.When you do stuff me around, at least make it worth my while!<br> <br> order ***