1 reviews | Active since Apr 2015
No show package - radio silence!!!
I ordered a package on Monday the 27th of January. Tracking information said it would be delivered the next day, the 28th of January. The next morning I got a text saying my package would be delivered that day before 5pm. It wasn't.
The following morning I spoke to two delivery agents, Viwe and Tarryn. Tarryn informed me that the package was scheduled to be delivered that day (29 January) but she would CALL ME to give me an update. She emailed me SIX HOURS LATER to say the package was scheduled for delivery that day, which was what she had said in the morning. While waiting for Tarryn's call I called again and spoke to Viwe, who with a terrible attitude told me she doesn't know why my tracking information is incorrect and she can't help me with that, then she sent me an email confirming my package would be delivered that day (29 Jan). Later ANOTHER age Sinovuyo ALSO sent an email CONFIRMING my package would be delivered that day (29 Jan). Yesterday was 29 Jan, despite THREE confirmatory information, my package STILL has not arrived and no one is saying a word to me.
This is terribly unprofessional as I had to arrange for someone to wait for a package that didn't arrive two days in a row. I won't be using Takealot any longer, it is less effort to physically go and buy whatever I need at the store!
