No show delivery

Associate guaranteed delivery for my package would take place today, July 2, and it hasn’t. I called four times today. The first time I was told this order would be delivered as the driver only had 19 packages to deliver and he was in Kenilworth at the time so it should be delivered shortly. I called a second time in the afternoon and the next person said it would still be delivered. Delivery windows are from 8am to 5pm so I waited until 4:20pm to call and check again. I called for a third time and the last person I spoke with said the courier company sent an email and before she read it out, the line cut. I called back and after being on hold for 14 minutes, the call ended and when I tried calling back, the lines were closed. I needed this order yesterday and initial delivery was to take place on Thursday. While on the line with someone the first time I got a notification saying the driver attempted delivery but no one was able to accept it which is a lie because no-one was here. Horrible service